Here are 5 important questions that you will need to discuss with your family before the start of the funeral service.
 

1. What clothing should we prepare?
 
Prepare a presentable set of clothing for the deceased’s final service – such as a suit/dress that he/she wore for any past event. This includes the undergarments, socks, shoes, and any other accessories.
 
2. Which photograph should we choose?
 
Decide on one photograph to be enlarged for the funeral service. Our funeral director can assist with any necessary photoshop editing.
 
3. What is the preferred religious service?
 
Religious service plays an important role during funerals. If there was a switch in religion during the deceased’s final days, family members must decide on the preferred religious rites for the funeral service.
 
4. Where should we conduct the burial or cremation?
 
For ground burial, only Chua Chu Kang Cemetery Complex is available in Singapore. The area is separated into different sections based on religion.
 
For cremation, there are 3 options depending on the religion. For all religions, it can be done at the Mandai Government Crematorium. Whereas for Buddhists or Taoists, it can be done at Kong Meng San Phor Kark See Monastery (also commonly known as Bright Hill Temple), or at Tse Toh Aum Temple.
 
5. Where should we keep the ashes?
 
Ashes may be stored at either government-managed columbaria, private temples, or churches. Our funeral directors can assist with purchasing a niche at the government columbaria.

When someone passes away at home:

1. Engage a doctor to certify the cause of death or call the ambulance in the presence of any uncertainty.
2. If you do not have any doctor as a point of contact, our funeral director will assist you in this.
3. Bring the documents issued by the doctor to the nearest police post to attain an official death certificate. Identification cards belonging to the deceased and the informant must be present.
4. Our funeral director will transfer your loved one into our care.

When someone passes away at the hospital/ nursing home/ hospice:

1. The resident doctor will certify the cause of death.
2. You may obtain the death certificate at the hospital. If the service is unavailable, bring the documents issued by the doctor to the nearest police post to attain an official death certificate. Identification cards belonging to the deceased and the informant must be present.
3. Our funeral director will transfer your loved one into our care.

When attending a funeral wake, it is important to be mindful of these basic etiquettes.
 
1. Dress appropriately
 
In general, dress simply in dark coloured clothing. For females, do refrain from wearing revealing attire, including miniskirts or shorts.
 
2. Pay respects first
 
After arriving and identifying your purpose to ensure that you are attending the correct wake, approach the memorial table to pay your respects.
 
If you are offering an incense, light one incense stick and offer it into the censer. Following which, make three respectful bows. 
 
If you do not use incense, maintain a moment of silence and send your deepest well wishes to the deceased.
 
3. Offer your condolences
 
There is no specific range to how much money you should give at a wake. This is dependent on the relationship between you and the person you are visiting, as well as your own financial situation.
 
However, if you are the one receiving the contribution, you must ensure that you return back the equivalent amount or more to those who had contributed.
 
4. Take a red thread
 
Traditionally, red candles were given out in appreciation for one’s attendance. However, in modern times, this has now been replaced with red threads which can be found in the tidbits tray on every table. The red threads symbolize auspiciousness and must be discarded before entering your house.
 
5. Be helpful
 
Besides giving your greatest care and support to the bereaved family, be helpful while you are at the wake. Some small gestures include buying food or snacks over, folding joss paper, and arranging the tables and chairs at the wake.

• Refrain from trimming your nails or hair, as these have been given by one’s parents. During the initial days of their passing, such acts must be avoided.

• Avoid entertainment, which is a basic rule during such an event.

• Refrain from visiting friends or relatives and instead, use this time to reflect about life and allow your emotions to settle down.

• Make offerings weekly or fortnightly before the spiritual tablet, in memory and appreciation.

• Avoid wearing bright coloured clothing and refrain from attending weddings, celebratory events or funeral wakes of friends or acquaintances.

• Any Chinese customary weddings should be conducted within this period. After these 100 days, it is advisable to postpone the event till a year later.

• On the 100^th day, make an offering at the columbarium or grave site.

• Refrain from conducting celebrations at home, which includes Chinese New Year celebrations and Chinese festival celebrations. Instead, make simple offerings before their tablet to keep them in memory.

• Visitations to your relatives’ houses during the Chinese New Year period is also not recommended.

In Singapore, the cost of a funeral service depends on different needs and expectations. With so many variations and packages out in the market, it is important that family members look for a trustworthy and transparent funeral service provider. Most packages come with hidden costs and additional expenses. Furthermore, the additional cost will only be made known at the end of the funeral.
 
As such, we have come up with the top 5 things that you should look out for when selecting a funeral package.
 
1) Take note of the content within the funeral package
 
Very often, family members will be short-changed as packages are non-comprehensive. This gives some companies the chance to include other items at additional charges, without making it clear to their clients.
 
2) Do not be misled by low prices
 
Prices actually depend on the type of funeral service, such as religious or non-religious funerals, and whether there are any specific requirements. Many budget packages in the market are often low-end, which require family members to top up extra money for a decent setup or a decent venue.
 
Funeral services are important as the last chapter to the deceased’s journey and should be handled with care. To find a decent funeral service provider within budget and with satisfactory service, click here to find out more.
 
3) Ask for pictures
 
Established funeral service companies will have many examples of varying setups that they have arranged previously. Family members are encouraged to speak to the funeral director to understand more, and pictures will help in having a better understanding of what to expect. Viewing their different setups also ensures that you have a gauge on the company’s service quality.
 
4) Make a comparison between funeral companies
 
With so many options out in the market, do your own due diligence, ask questions, and get a quotation. Source around to research and compare prices, as well as the different funeral setups available. Looking at different packages will help you to better understand the market rate and compare the setups, and additional services offered by the funeral company.
 
5) Take note of the history of the funeral company
 
Besides cost and package types, family members should do their research on the funeral service company. As it’s an important event to mark a farewell to the deceased, it is essential that you look for well-established funeral services that have been in the market for a long time.

There have been many instances of sham companies that are in fact intermediaries. They often rely on sub-contractors to gain higher profits, with no quality check. However, here at Singapore Funeral Group, you can be assured that we use 100% fresh flowers, with absolute quality assurance.

With the start of Singapore's Phase Three re-opening, the following Safe Management Measures from NEA will be implemented:

1) Attendees at funeral wakes, including foot processions, shall be kept to 30 persons or fewer at any one time, depending on the safe capacity of the venue, whichever is lower.

2) Burials and cremations shall be attended by not more than thirty persons in total. NEA will issue 30 entry passes for each cremation or burial application at the government-managed facilities.

3) Religious workers, funerary staff and persons involved in the conduct of live instrumental music should be kept to a minimum number, subject to the venue’s capacity limit based on safe management principles, whichever is lower.

4) All attendees at funeral wakes, foot processions, burials and cremations must wear a mask, and maintain a distance of at least one metre from any other individual at all times. Where it is not feasible to apply one metre safe distancing between individuals, this one metre requirement can instead be enforced between groups, with each group made up of not more than 8 persons, and with no mixing between groups. Other safe management measures must also be in place.

5) Where seating at a table is provided, every chair for each table must be placed at least one metre away from any other chair for another table at all times. Tables and chairs must be arranged such that each table can accommodate not more than 8 individuals seated at the table or not more than 8 individuals in each group separated by space of at least one metre. There should be no mixing between groups.

6) Attendees of funeral events should minimise their interaction with fellow attendees and leave the premises immediately after the event. No buffet set-up or reception with food and drinks is allowed. The provision of any food or drinks (e.g. packet drinks, snacks), whether it is served by the staff or individually packed, is not allowed.

7) Live instrumental music (non-wind) will be allowed at funeral events. The persons involved in the conduct of live instrumental music must wear a mask and should minimise movement to ensure that the one metre safe distance can be adhered to at all times. They are not to participate in the foot procession. No other performances (e.g. singing, dance, variety act) are allowed and there should be no sharing of equipment (e.g. musical instruments, microphones, props).

8) Hearse escort party is not allowed during the funeral event.

9) Religious workers involved in the conduct of the religious rites (e.g. preachers, prayer leader, scripture reader), may wear a face shield in place of face mask, when performing their speaking duties (i.e. preach, chanting of prayers) at funeral wakes and funeral services (i.e. cremation or burial services). They should largely remain at the spot from which they are speaking and must be at least one metre away from any other individual.

10) Take the temperature of every individual entering the funeral event space and turn away any person who is unwell.

11) Obtain and keep the contact particulars of every individual before allowing him/her to enter the funeral event, to facilitate contact tracing when necessary. These records have to be kept for at least 25 days after the date of the funeral.

12) Keep vulnerable persons, such as the elderly, from attending these events to protect their health and consider alternative solutions for them, such as live video screening instead.